Shipping, orders and returns

Within Australia

All orders will be processed between 3-5 days after receiving your order.

Postage is free within Australia. 

All artwork is insured and requires to be signed for on delivery. Couriers usually take 3-7 days for delivery within Australia. 

Fine art reproductions are made to order so allow 5-7 days prior to shipping. 

Choose artwork carefully when making a purchase as there is no refund or exchange. 

All original paintings, fine art reproductions and gift lines can only be returned if they are faulty or damaged.

In the event that your order arrives damaged in any way, please email janellebowra@gmail.com as soon as possible with your order number and a photo of the item’s condition. This will be addressed on a case-by-case basis to work towards a satisfactory solution to both parties.

 You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

International

Due to high postage costs internationally for large items, large original artwork will be taken off stretcher bars and rolled and slipped safely in a rigid mailing tube for shipping. Framing will be an additional cost to the purchaser on receipt of the artwork.

Please email janellebowra@gmail.com prior to purchase for a shipping quote if you would like your original painting left on the stretcher bars.